Careers at Web Connection | Web Connection Jobs

Customer Support

Location: Phuket, Bangkok Job Type: Full time

Responsibilities:

Support & coordinate with team and clients for website design services and any issues that may occur
Support clients on Channel Manager System and coordinate to fix any issues that may occur
Support clients on Booking Engine System and coordinate to fix any issues that may occur
Be proactive with customer care and regularly review services to ensure the client’s needs are fully met

Qualifications:

Thai national only
Bachelor's degree in hospitality or related field
Positive attitude towards teamwork and cross-functional cooperation
Service-minded
Able to work independently as well as part of a team
Strong technical aptitude and problem solving skills
Excellent spoken, written and listening English language skills
Ability to work under pressure
Ability to drive and has a driver’s license, and to travel some time
Ability to work overtime when needed
Experience in a customer support/hotel reservation role or similar, or OTA experience is a plus
Some knowledge of hotel reservations and distribution systems is a plus
Background in the hotel and/or online travel industry is a plus
Experience in managing: website CMS, Channel Manager back-end and Booking

Business Development

Location: Bangkok (looking after Bangkok & Upper Thailand), Phuket (looking after Phuket & Southern Thailand) Job Type: Full time

We are seeking experienced staff in various locations across Thailand with a proven track record in sales to help drive the business forward. The successful candidate is required to work independently within their territories reporting to our Phuket head office.

Responsibilities:

Develop an expansion plan for new business
Drive more business by developing relationships with existing clients
Achieve a target number of sales calls, meetings and closed sales
Analyze customers' needs and recommend the appropriate products and services
Provide quotations and negotiate prices, terms and conditions
Monitor costs to ensure profitability is maintained
Perform sales administration duties on the company central reporting system

Requirements:

Bachelors or Masters degree in hospitality or related field
Background in the hotel industry and/or online travel industry is a must
More than 2 years experience in a Sales/Market Management role or similar
Able to travel frequently and work independently
Strong technical aptitude and problem solving skills
Excellent spoken and written English

Digital Marketing Specialist

Location: Bangkok Job Type: Full time

Responsibilities:

Plan and manage online advertising campaigns on various platforms such as Facebook, Instagram, Google Ads, Line Ads, Twitter, and in various Marketplaces to get the desired results (Ad Optimization)
Be responsible for the ad creation and setup of ads across all platforms
Install Tracking Codes and Pixels with Google Tag Manager to assess the campaign results
Work with the Marketing and Sales teams to plan, set strategy and support Digital Sales and Marketing
Analyze the ad performance to develop/improve the ad campaigns on an ongoing basis, using Facebook Ad Manager, Google Analytics, Insight, etc
Monitor the ad campaign performance against desired results
Recommend improvements to the strategy, such as introducing other suitable channels to achieve the best results
Regularly report the results of each ad campaign for the team to make necessary decisions

Requirements:

At least 1 year experience in Digital Marketing
Experience in Lead Generation Business
In depth knowledge of digital marketing tools; Facebook, Google, SEO, SEM, Analytics, Line, Twitter, TikTok and other various Marketplaces, and new tools as they launch in the future
Be able to analyze business-related data and use your findings to help recommend improvements to other areas of the client’s business
Apply all marketing tools such as Social Monitoring Tool, Trend Analytics, Web Analytics to support marketing strategy
Skills in statistics analysis to plan, develop and improve marketing strategy
Skills in communications and ideas presentations
Be able to work by project, with time, cost and quality controls
Fluent skills of written and spoken English

Graphic Designer

Location: Bangkok, Phuket Job Type: Full time

Graphic & Content Designer is a critical position specializing in creating new content and graphics to meet customers’ needs. Your role will include creatively utilizing expertise in designing programs (Adobe Illustrator, Photoshop, etc.). As a Graphic & Content Designer, you will be responsible for delivering the best quality of work and creative ideas to meet customers’ needs. This role is highly important for ensuring customer satisfaction and for our organization’s success.

Responsibilities:

Create and develop graphic design for content marketing, online advertising, landing pages, video editing and motion graphic
Brainstorm and develop with team member to set key visual for content marketing and social media campaign
Work together with team members to ensure outcomes that meet deadlines and high quality standards
Maintain required knowledge and continuously strive to improve design skills and graphics

Requirements:

At least 1 year experience in graphic design or relevant field of work
Bachelor degree in Graphic Design, Communication Arts or related field
Experience and knowledge in Adobe Photoshop & Adobe Illustrator
Experience in digital content marketing or online advertising
Be able to work self-organized and prioritize tasks within tight deadlines
Team player with positive thinking attitude, energetic and eager to learn more about digital content marketing

Digital Creative Content

Location: Bangkok, Phuket Job Type: Full time

Responsibilities:

Develop & implement social media content strategy, concept and execution ideas for various types in all social media channels
Creatively create content and digital campaign to the assigned account with execution planning and details oriented
Keep all trend information up-to-date for insightful details in current situation, client business and related field
Monitor, analyze and report assigned social media channels with specialist in all features
Able to manage full week execution based upon project scope of work
Need to have a sense of ownerships of client branding & business and support/build clients brand in branding, marketing and marketing communication field
Well coordinate internally and externally to all parties
Manage multiple assignments at the same time, with coordinating project execution
Good marketing communication advisory, including evaluating, analyzing, and reporting

Requirements:

At least 1 year of experience in Social Media, Social Media Content
Bachelor Degree in Advertising, Communication Arts or related fields
Strong computer skills (Advance MS Office or Google Application/G-Suite)
Excellent interpersonal skills and work proactive style
Positive attitude towards teamwork and cross-functional cooperation
Experience with Digital Platforms (Facebook, Instagram, Banner, etc)
Creativity with innovative thinking and energetic
Work well in a small team in a fast-paced environment
Be highly self-motivated, work with heart and passion
Proficient spoken and written English